1. Introduction

ReclaimFunds ("we", "our", "us") is committed to protecting the privacy and personal data of our clients and visitors. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our fund recovery services.

By using our services, you agree to the practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Information Provided Directly

• Name and surname
• Email address and phone number
• Physical address
• Information about the scam case (type, amount, details)
• Identification documents and evidence
• Banking information for reimbursement

2.2 Information Collected Automatically

• IP address and browsing data
• Information about devices used
• Cookies and similar technologies
• Website usage data

3. How We Use Your Information

We use your personal information to:

• Provide fund recovery services
• Communicate with you regarding your case
• Process requests and documents
• Comply with legal and regulatory obligations
• Improve our services
• Prevent fraud and illegal activities

4. Legal Basis for Processing

We process your personal data based on:

• Consent: When you give us explicit consent
• Contract performance: To provide our services
• Legal obligation: To comply with applicable regulations
• Legitimate interest: To improve our services and prevent fraud

5. Sharing of Information

We do not sell, rent or share your personal information with third parties, except in the following cases:

• With your explicit consent
• With our legal and financial partners for fund recovery
• To comply with legal obligations or court orders
• To protect our rights and security
• With service providers who help us operate (always with protection guarantees)

6. Data Retention

We retain your personal data only for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Prevent future fraud

Data is securely deleted when no longer needed.

7. Your Rights

Under GDPR and other privacy regulations, you have the following rights:

• Right of access: Obtain a copy of your personal data
• Right of rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your data
• Right to data portability: Receive your data in a structured format
• Right to object: Object to the processing of your data
• Right to withdraw consent: Withdraw consent at any time

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal data, including:

• Data encryption in transit and at rest
• Access control and authentication
• Monitoring and logging of activities
• Staff training on data protection
• Regular backups and disaster recovery procedures

9. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Improve user experience
• Analyze website usage
• Remember your preferences
• Provide essential functionality

You can manage your cookie preferences through your browser settings.

10. International Transfers

Your data may be transferred and processed in countries outside the EU/EEA. In such cases, we ensure that:

• Destination countries offer an adequate level of protection
• We use standard data protection agreements approved by Italian authorities
• We implement additional safeguards when necessary

11. Minors

Our services are not intended for minors under 18 years of age. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that a minor has provided us with personal information, please contact us immediately.

12. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated through:

• Notice on our website
• Email to existing customers
• Update of the "last updated" date

By continuing to use our services after changes, you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or the processing of your personal data, please contact us:

14. Supervisory Authority

If you believe that the processing of your personal data violates privacy regulations, you have the right to file a complaint with the competent supervisory authority in your country of residence.

In Canada, the supervisory authority is the Data Protection Authority.